Privacy Policy

01 What information we collect

Information you give us

When you use our contact form or place an order through the Site, we ask for:

• Your name
• Phone number
• Email address (contact form only)
• Delivery address and order details (order form only)
• The content of any message you send us

We do not collect sensitive personal information — such as your National ID/passport number, health data, or financial account details — through the Site.

If you choose to complete or continue your order over WhatsApp, the same information — plus anything else you send in that conversation — is handled subject to WhatsApp's own privacy policy, since WhatsApp is operated by Meta Platforms, not by us.

Information collected automatically

Like most websites, our hosting provider automatically logs standard technical data for security and troubleshooting purposes, such as your IP address, browser type, device type, and the pages you request. We do not currently use analytics, advertising, or tracking cookies on the Site.

Information stored only in your browser

While you fill out the order form, your entries are temporarily held in your browser's session storage so the form isn't cleared if you navigate away. This stays on your device and is only sent to us once you submit the order — it is cleared automatically when your browser session ends. We also store your chosen display language in your browser so the Site remembers your preference on your next visit.

02 How we use your information

We use the information we collect to:

• Process and fulfil your order, including arranging delivery
• Respond to your inquiries and provide customer support
• Confirm order and payment details with you (Cash on Delivery or bank transfer)
• Keep records required for accounting and tax purposes
• Maintain the security and proper functioning of the Site

We do not use your information for automated marketing, profiling, or advertising.

03 When and with whom we share it

We only share your information with:

• Our own team, to process and fulfil your order or respond to your message
• Delivery/courier partners, limited to the details needed to deliver your order
• WhatsApp (Meta), only if you choose to contact us or complete an order through WhatsApp
• Authorities, where required by Sri Lankan law
• In the event of a business transfer, such as a merger, acquisition, or sale of company assets — the recipient would be bound by the same commitments in this policy

We do not receive information about you from any third party. Everything in this policy reflects information you give us directly, or that is generated automatically by your use of the Site.

04 Cookies & tracking technologies

The Site does not use advertising or analytics cookies. We use your browser's local and session storage only for the two functional purposes described above: remembering your language choice and preserving in-progress order form entries. No data from these is shared with third parties.

05 Do-Not-Track signals

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard for how websites should respond to DNT signals, we do not currently alter our data practices when we receive one. If a standard is established, we will update this policy accordingly.

06 How long we keep your information

We retain order and inquiry information for as long as needed to fulfil your order, respond to your inquiry, and meet our accounting and tax record-keeping obligations under Sri Lankan law. After that, we delete or anonymize it.

07 Your privacy rights

These rights are supported by Sri Lanka's Personal Data Protection Act, No. 9 of 2022, which governs how personal data is handled in Sri Lanka.

You may contact us at any time to:

• Ask what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information

08 Children's privacy

The Site is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children.

09 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will always show when it was last revised. We encourage you to review this page periodically.

10 Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: sales@ceyprimenaturals.com
• Phone / WhatsApp: +94 77 840 86 56
• Post: CeyPrime Naturals (Pvt) Ltd, No. 1325/16/G, 5th Lane, Bogahawatta Road, Pannipitiya, Colombo, Sri Lanka